Support Center

Additional Fees

Last Updated: Dec 21, 2018 01:37PM EST
There are some additional fees for extra services or missed appointments. Generally – we work with our customers as much as possible to make everything go smoothly, but sometimes things do come up. Please note that all fees listed here are subject to change based on scheduling and other circumstances.  Below is a list:

$20 – In Room Service (each way)
$10 – Mattress Bag purchase
$5 – Moving Blanket Rental
$5 – Declared Value (per $100 of additional coverage)

$25 – Box weighing over 70 lbs
$25 – Unthawed fridge
$39 – Missed/rescheduled appointment (without 48 hours notice)
$50 – Special 2-Hour Appointment Time Window Requests
$25 + $5 per week late fee for Storage Goods invoice
$29 – Special delivery fee (only during non-peak delivery dates)
$35 – Evening delivery fee (3-7pm) (some cases)

There are never fees for customers creating a new pickup appointment, receiving your complimentary boxes, or canceling/rescheduling an appointment with 48 hours notice.

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