These Terms and Conditions (the “Terms,” “Terms and Conditions” or the “Agreement”) govern your use of the internet-based services offered by Storage Squad Inc. (the “Company,” “Storage Squad,” “we,” or “us”), as an individual or entity (the “Customer” or “you”) seeking to utilize the pick-up, storage and delivery services (the “Services”) offered by the Company, at and through the website, storagesquad.com (the “Website”).
PLEASE READ THESE TERMS CAREFULLY, AS THEY ARE LEGALLY BINDING ON YOU EVEN IF YOU ARE BROWSING THE WEBSITE WITHOUT REQUESTING ANY STORAGE QUOTES OR CONTACTING THE COMPANY. These Terms are in addition to, and not in lieu of, any other conditions outlined on the Website or agreement(s) Storage Squad may enter into with any user. In the event of conflict between these Terms and any other condition outlined on the Website or agreement(s), these Terms shall control. Storage Squad may revise the Terms from time to time when it is appropriate or necessary, without prior notice. Please check this page periodically to take notice of any changes to the Terms. If you do not want to accept and agree to these Terms, you must exit the Website. Your continued use of the Website with the revised Terms shall constitute your acceptance of the Terms any changes.
By using this Website, you represent, warrant and agree that: You are at least 18 years of age and of full capacity to form a legally binding contract. You will provide valid payment information when necessary and pay all outstanding charges when due. You will not file any chargeback or claim without first attempting to resolve the dispute informally with the Company. Your acceptance of these Terms does not and will not violate any other agreement to which you are bound, or any law, rule, regulation, order or judgment to which you are subject. You are solely and exclusively liable for your conduct via the Website. Other than as strictly permitted hereunder you are using the Website strictly for personal, non-commercial purposes.
Users of the Website may not:
1) copy the Website’s content for republication, either online or on paper, without prior express written permission from the Company;
2) submit unsolicited bulk or commercial messages to the Website, other users, or third parties. Any unsolicited message may not direct the recipient to any third party site or other resource access our Website in order to gain a competitive advantage;
3) use the Website for illegal purposes. You will remain responsible for complying with all laws applicable to your use of the Website or the Services obtained through it;
4) interfere with the proper working of the Website. You will not impersonate any other person or entity, submit any false, defamatory, offensive, harassing material, or any material that infringes or violates another party’s intellectual property rights and rights of privacy and publicity;
5) transmit or otherwise make available through or in connection with the Website any virus, “worm,” “Trojan Horse,” “time bomb,” “web bug,” spyware, or any other computer code, file, application or program that is malicious or defective, and may, or is intended to, damage or hijack the operation of any hardware, software or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;
6) copy, modify, alter, adapt, make available, translate, reverse engineer, decompile, or disassemble any portion of the Website, or the Services offered;
7) interfere with or violate other users’ rights to privacy, or harvest or collect data and information about other users without their express consent, whether manually or with the use of any robot, spider, crawler, site search or retrieval application, or other automatic device or process to access the Website index and/or data-mine information.
If the Company finds that you have engaged in any of the listed prohibited conduct, or have violated any other provisions in these Terms, the Company reserves the right, at its sole discretion, to immediately terminate your use of the Website.
The Services shall include pickup, storage, and delivery of the Customer’s items, including, but not limited to, the items listed on the Website, such as boxes, bins, refrigerators, chairs, luggage, and bicycles (the “Items”), to a destination within a five (5) mile radius of the campus location at which the Items are picked up. The Items shall be stored at a climate controlled facility selected at the sole discretion of Storage Squad. A climate controlled storage facility is defined as a storage facility that maintains a safe temperature for the storage of possessions and is effectively ventilated. The Customer understands that this does not guarantee that the storage facility is air-conditioned or heated.
The Customer understands that the storage period included in pricing for the Items is four (4) months (the “Storage Period”). Should the Items remain stored by Storage Squad longer than the Storage Period for any reason, the Customer shall be charged for an additional four (4) month Storage Period at the current rate at the time such charge is made.
For the Items placed in summer storage, the Company reserves the right to assume ownership of any abandoned Items two weeks subsequent to the final delivery date of the Customer’s service year, as further described in the Payment Policy section of these Terms.
Prior to Storage Squad’s pickup of the Customer’s goods (the “Pickup”), Storage Squad shall require the Customers to select a specific location (the “Pickup Location”) at a set time and date (the “Pickup Time”) for the Delivery within a window of Pickup Times determined by the Company. The Customer agrees to be present at the Pickup Location during the Pickup Time.
The Customer agrees and acknowledges that failure to cancel or reschedule the Pickup within 48 hours of the Pickup Time shall result in a $30 fee.
Prior to Storage Squad’s delivery of the Customer’s Items (the “Delivery”), Storage Squad shall require the Customers to select a specific location (the “Delivery Location”) at a set time and date (the “Delivery Time”) for the Delivery. The Customer agrees to be present at the Delivery Location during the Delivery Time. If the Customer is not present at the Delivery Location at the Delivery Time, the Customer’s Items may be left without notice in a location deemed reasonable by a Storage Squad employee, and this action shall constitute the Delivery. Subsequent to the Delivery, the Company shall no longer assume any liability for the well-being of the items delivered by Storage Squad.
The Customer agrees and acknowledges that failure to be at the Delivery Location at the Delivery Time may result in a $25 missed appointment fee. If the Customer is not present for the Delivery, the Customer’s roommate may sign to indicate that the Items were delivered in acceptable condition. In advance of the Delivery, the Customer may also permit Storage Squad, either verbally or via written correspondence, to leave the Items in any location specified by the Customer.
The Customer acknowledges that the Delivery must be within a five (5) mile radius of the campus location at which the Items were picked up. The Customer shall pay a fee, as defined in the Pricing and Fees section of these Terms, for any Delivery outside of this radius.
The Customer acknowledges that access to the Customer’s stored Items or the Delivery of the Items, shall be permitted only upon payment of the Fees as noted in the Pricing and Fees section of these Terms. The Customer must provide notice of a request for access to the Items or the Delivery of the Items at least seven (7) days prior to the Delivery Time. The Customer shall pay a fee, as defined in Storage Squad’s Pricing and Fees section of these Terms, for any request for the Delivery of the Items outside of the window of Delivery Times predetermined by the Company. Changes to the Delivery Date or Delivery Location must be communicated to Storage Squad at least fourteen (14) days prior to either the original Delivery Date or a modified Delivery Date, whichever is earlier. Modification of the original Delivery Date may require the Customer to pay additional fees pursuant to the Pricing and Fees section of these Terms.
In using the Company’s Services, you agree not to pack any firearms, hazardous or illegal materials as defined by any federal, state, or local government in the United States. Liquid items or other items that may impose a risk to the customer’s own or others’ belongings may not be stored or shipped. Cash, jewelry, collectibles, and other similar items of high value may not be packed or stored. If such items are packed or stored, all liability shall be assumed by the Customer. The Customer accepts full responsibility and liability for any damage or losses that result from the Customer’s failure to adhere to these service restrictions and shall indemnify Storage Squad for any related damages or liability. Storage Squad reserves the right to refuse the storage of any item which its representatives deem illegal, hazardous, and/or may damage equipment or any other items stored. Storage Squad reserves the right to refuse storage of any item for any reason. The Company reserves the right to open and inspect any package remitted to it for storage or shipping as Storage Squad or any of its agents or representatives deems necessary.
The Customer shall read and accept the packing tips as listed on the Website. The Customer agrees that the packing of the Items is the sole responsibility of the Customer.
Storage Squad offers additional protection for the Items per the Customer’s request. This service is available for an additional $5 per moving blanket and $10 per mattress bag. The Customer understands that this protection is to be applied to the Item by the customer. The Customer understands that this additional fee is separate from additional declared value insurance. Additional declared value insurance must be purchased in addition to protecting the Items. Examples of such additional protection include, but are not limited to, moving blankets, plastic wrap, bubble wrap, and garbage bags.
The Customers shall pay for the Services via credit card. Storage Squad shall utilize a third-party payment processor, Paypal (“Paypal,” or the “Payment Processor”) to handle your payment for the Services. You authorize the Payment Processor to bill you for the fees, taxes and other charges (the “Fees”) required for the Services you select. The Company shall not have access to or store any of your personal financial information.
After the Pickup of the Customer’s Items, an invoice shall be sent to the student email address specified on the “Schedule Now” form. The Customer shall be granted a period of seven (7) days to pay the applicable Fees. After the seven (7) day period, the Customer shall be subject to an outstanding balance fee of $25, and, subsequently, a charge of $1 for each additional day where the Fees are not paid in full. It is the Customer’s sole responsibility to locate the email from the Payment Processor and process the payment in a timely manner.
Storage Squad representatives do not accept payments in person. No payment in any form (check, cash, credit, etc.) should be given to any Storage Squad representative in person in any situation or circumstance.
In the event that incorrect credit card information is given or payment processing is inhibited in any way, the Customer shall remain responsible for payment of all Fees to Storage Squad until the Customer pays the Fees in full and such Fees are received by Storage Squad. Should the Customer fail to pay the remaining balance, Storage Squad reserves the right to retain such Customer’s Items until full payment is received. The Customer understands and acknowledges that delayed payments may cause the delay of the Delivery as well as the assessment of additional fees (the “Additional Charges”) due to rescheduling.
Balances that are unable to be collected and are not paid within the Storage Period may result in the holding of the Customer’s Items as collateral. If payment is not made when due, the Customer’s Items may be sold, donated, or otherwise disposed of if the Customer fails to pay the balance due. The Customer acknowledges that the Customer’s failure to be present at the Delivery Time and the Customer’s subsequent failure to communicate with Storage Squad concerning an alternate arrangement for the Delivery shall constitute the abandonment of the Items. Storage Squad shall attempt to contact the customer a minimum of four times to collect the outstanding Fees and make arrangements to return the Items to the Customer. If the Customer fails to respond to Storage Squad after four attempts, and more than two weeks has passed after the Delivery Time, Storage Squad reserves the right to dispose of the Items as the Company sees fit.
Pricing for all Services shall be in accordance with the price list on the Website. The Fees listed are for each Storage Period, either summer, fall semester, or spring semester. In addition to such Fees, various Additional Charges may apply as described in this section. Storage Squad shall charge and the Customer agrees to pay any and all of the additional Charges applicable to the Customer. Such Additional Charges are intended to compensate Storage Squad for the additional expenses it incurs as a result of the deviation from standard procedures and practices of the Services.
– Pickup outside of the window of potential Pickup Times shall result in a $29 fee for the Customers who store fewer than five (5) Items.
– Delivery outside of the window of potential Delivery Times shall result in a $29 fee per delivery, or, in Philadelphia and Washington, DC, a $39 fee per delivery.
– There shall be an additional fee of $15 ($30 total) for an in room Pickup or Delivery that is requested within one hour of the Pickup or Delivery Time.
– There shall be an additional fee of $25 for any box weighing over 70lbs.
– There shall be an additional fee of $25 for any refrigerator not completely thawed out prior to pickup.
– The Customer shall pay $30 per rescheduling if notice is not given at least 48 hours prior to the Pickup Time.
–If the Delivery Location is outside of the five (5) mile radius of the Customer’s campus, the Customer shall pay a $10 fee per mile outside of the radius.
– In the event that Customer does not wish to have the Items returned, the Customer shall pay $30 per Item for the handling and disposal of the Item.
– All promotional discounts shall apply only to the Fees required for your selected Services. Discounts shall not apply to any Additional Fees
Storage Squad automatically protects each Item against loss or damage due to the Company’s negligence up to a value of $100. This $100 amount is per Item stored, not for individual items contained within a storage Item. For example, a Mega Box is considered one Item and Storage Squad only protects the entire box for $100. Items contained within a box, bin, trunk, or other receptacle are not individually covered for $100. For example, an Item containing two coats, each valued at $100, becomes lost. Storage Squad would only be liable for $100 even though the Item contains more than $100 worth of declared value. Unless the Customer claims and purchases additional declared value from Storage Squad, the Customer agrees that the value of each Item is no greater than $100, and acknowledges that Storage Squad’s liability is limited to $100.
If the Customer does not declare the full value of the Items stored or shipped with Storage Squad, the Customer agrees to assume the risk of loss of the Items in their entirety. This includes damage or loss as a result of burglary, vandalism, water, fire, vermin, or pests. Storage Squad and Storage Squad’s agents, affiliates, and authorized representatives are hereby released from any loss, liability, claim, expense, and/or damage to property, or injury to person in excess of the amounts by which storage or shipping could have been declared.
Storage Squad strongly recommends purchasing additional declared value coverage where the replacement value of a customer’s Item is greater than $100. The Customer may not purchase additional declared value coverage for more than $400 for any single Item. The Customer may not claim a declared value of more than $1000 for all of the Customer’s Items.
Each additional $100 in declared value may be claimed for $5 of Additional Charges. The cost of additional declared value coverage may also be found on the Website. For example, an Item with a $400 declared value will incur a $15 charge. – Accounts with an outstanding balance after seven (7) days from the time the invoice is sent shall be assessed a $25 late payment fee. An additional $1 shall be charged for each day subsequent to the assessment of the first late payment fee until full payment is received. For example, a payment received ten (10) days after the invoice is sent to the customer shall incur a $28 late fee ($25+$3). The Items shall be held until any outstanding balance is paid in full.
To purchase additional declared value coverage for storage or shipping the Customer must:
1) Write out the declared value on the label of each individual Item.
2) Verify that additional declared value coverage has been paid for prior to pickup.
Any improperly labeled Item will be subject to a maximum of the $100 declared value coverage provided by Storage Squad. The Customer may not declare a value in excess of $100 for an improperly labeled Item.
The Customer releases Storage Squad of all liability for damage done to an Item or any of an Item’s contents during or after shipping. The Customer understands that the automatic $100 in declared value coverage provided by Storage Squad is no longer applicable as soon as Storage Squad has released the Items to a third party shipping provider.
The basic and additional declared value for items stored provides coverage for damage or loss as a result of Storage Squad’s negligence. The declared value does not cover the following Items:
2) Coins, jewelry, and collectibles
3) Items of intangible or indefinable value
4) Extremely fragile items (Glass, mirrors, etc.)
5) Damage to electronic equipment if not packed in its original manufacturer supplied packaging container. Electronics shall not be covered if there is no evidence of physical damage or breakage to its packaging container
6) Inadequately packed items
7) Concealed and/or internal damage
8) Unpackaged items, including furniture that is not wrapped or protected
9) Minor damage caused by normal handling (including, but not limited to scratches, nicks, and cuts)
10) Damage to outer storage containers (e.g. plastic totes, suitcases, trunks, etc.)
11) Damage due to natural disasters, acts of terror, acts of warfare, or acts of God
12) Damage due to atmospheric conditions (heat or cold sensitive items)
13) Loss or damage occurring while the Items are not in the possession of Storage Squad or one of its affiliates
14) Loss of damages caused by forces outside Storage Squad’s control
15) Ikea or other particle board furniture/items
Damaged Items must have clear indications of physical damage to the exterior. Storage Squad shall not be held liable for internal damage that is concealed within its outer packaging. All claims must be made within 24 hours of delivery date.
Explore to and risk of any loss in excess of the declared value is assumed by the customer. You may transfer this risk to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire insurance coverage. We do not provide insurance coverage of any kind.
Storage Squad’s maximum liability for loss, damage, expense, or cost incurred are expressly limited by these Terms and are limited only to the applicable Storage Period. The Customer assumes liability for any damage the Customer’s Items may inflict on the property of others.
If your items are lost or damaged when shipped via UPS, please follow the steps below to submit a claim. Please note that Storage Squad is not liable for loss or damage which occurs during shipment via UPS. All claims will be handled by UPS and the total amount to be reimbursed is at their discretion.
Steps to submit a claim for shipment:
1. Please take pictures of your package both outside and inside of the damage you sustain. PLEASE KEEP THE BOX AND MERCHANDISE – DO NOT DISCARD AND DO NOT MAIL BACK TO THE SHIPPER.
If the Customer is not present during the Delivery, the condition of the order as noted on the original contract shall define the extent of the loss or damage. Storage Squad will not assume liability for damage that occurs after the Items have been delivered and have left the possession of Storage Squad and/or its representatives.
Claims or losses not reported to Storage Squad within the ten (10) days immediately following the Delivery Time will be considered waived. All completed claims will be processed by Storage Squad and a response will be issued within thirty (30) days of receipt. Upon approval of the claim, Storage Squad shall disburse the lesser of the following amounts:
1) The cost of reasonably restoring the Item to its original condition.
2) The actual replacement value of the Item,
3) The basic and declared value for the Item.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
YOUR USE OF THE WEBSITE AND THE SERVICES SHALL BE AT YOUR OWN RISK. THE COMPANY AND ITS DIRECTORS, OFFICERS, MANAGERS, MEMBERS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SERVICE PROFESSIONALS, SUPPLIERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND MAKE NO WARRANTIES, REPRESENTATIONS OR GUARANTEES RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED IN OR PRESENTED ON THE WEBSITE OR THE SERVICES OFFERED ON OR THROUGH THE WEBSITE. THE SERVICES OFFERED ON OR THROUGH THE WEBSITE, SUBMITTED CONTENT, AND ANY INFORMATION OR MATERIAL CONTAINED IN OR PRESENTED ON THIS WEBSITE IS PROVIDED TO YOU ON AN “AS IS,” AND “AS AVAILABLE” BASIS. THE COMPANY AND ITS MANAGERS, MEMBERS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, SERVICE PROFESSIONALS, SUPPLIERS, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. THE COMPANY MAKES NO WARRANTY THAT: THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; THAT YOUR ACCESS TO OR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE; THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED; OR THAT THE SERVICES OR ANY SERVER THROUGH WHICH YOU ACCESS THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT PROVIDE ANY WARRANTIES AGAINST ERRORS, MISTAKES OR INACCURACIES OF DATA, CONTENT, INFORMATION, MATERIALS, SUBSTANCE OF THE WEBSITE, OR SUBMITTED CONTENT, OR ANY UNAUTHORIZED ACCESS TO OR USE OF THE COMPANY’S SECURE SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN. THE COMPANY DOES NOT ENDORSE, WARRANT, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED SITE. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY, SUITABILITY, RELIABILITY, TIMING, DURABILITY, LEGALITY OR ANY OTHER ASPECT OF THE SERVICES OFFERED OR PROVIDED BY THE PROFESSIONALS OR REQUESTED BY THE CLIENTS THROUGH USE OF THE SERVICES, WHETHER IN PUBLIC, PRIVATE OR OFFLINE INTERACTIONS, OR ABOUT THE ACCREDITATION, REGISTRATION OR LICENSING OF ANY PROFESSIONAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF SERVICE.
USE OF THE WEBSITE IS SOLELY AT YOUR OWN RISK. IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, AGENTS AND LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY SITES LINKED TO THEM, ANY SERVICES OBTAINED THROUGH THE WEBSITE, ANY USE BY OTHER USERS OF YOUR USER INFORMATION OR THE USE OR INABILITY TO USE THE WEBSITE, REGARDLESS OF WHETHER THE COMPANY OR AN AUTHORIZED REPRESENTATIVE OF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT WHERE LIABILITY IS MANDATORY IN WHICH EVENT LIABILITY FOR DAMAGES SHALL BE LIMITED TO THE FEE SPECIFIED IN THESE TERMS. NO CLAIM, SUIT OR ACTION SHALL BE BROUGHT AGAINST THE COMPANY MORE THAN SIX MONTHS AFTER THE RELATED CAUSE OF ACTION HAS OCCURRED.
The Company may take any action that it deems necessary or appropriate if it believes that any user violated these Terms, infringed any intellectual property right, privacy right or confidentiality principles, threatens any person’s personal safety, or uses offensive language. The Company may: (i) disclose the user’s identity to law enforcement agencies, or to any third party claiming violation of their intellectual property or privacy right, (ii) block the user’s IP address, notify the user’s Internet Service Provider, (iii) suspend or terminate any account on the Website, (iv) moderate any content submitted through the Website, and/or, iv) take any other action provided for in these Terms or available under equity or law.
You agree to indemnify and hold harmless the Company and its affiliates, directors, officers, managers, members, employees, agents, partners and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts and expenses (including, but not limited to attorney’s fees) arising from or relating to: (i) your use of and access to the Services, (ii) injury, death or property damage arising from or related to the use of the Services, (iii) your infringement on any third party rights, including, but not limited to, intellectual property or privacy rights of any individual or entity, (iv) your breach or non-compliance with these Terms, and (v) any damage of any sort, whether direct, indirect, special or consequential, you may cause to any third party with relation to the Services. The indemnification obligation will survive these Terms, without any limitations on scope or amount, and shall apply to third-party claims as well as claims between you and the Company.
Storage Squad Inc. is a privately owned corporation and is in no way affiliated with or endorsed by any university.
These Terms of Service shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. You agree to submit to the personal and exclusive jurisdiction of the state and federal district courts of the Commonwealth of Massachusetts, and acknowledge that you do so voluntarily, while remaining responsible for complying with your local laws.
The Company may assign or transfer the rights, interests, or obligations under these Terms, at its sole discretion, without obtaining your consent.
Should any part of these Terms be rendered or declared invalid by an appropriate authority, such invalidation of such part or portion of these Terms shall not invalidate the remaining portions thereof, which shall remain in full force and effect.
Any failure of the Company to enforce or exercise a right provided in these Terms of Service is not a waiver of that right.
To contact Storage Squad with any questions regarding our policies and Terms and Conditions, please email us at .