Support Center

How to Schedule a Pickup (New Customer)

Last Updated: Feb 01, 2019 02:58PM EST
Scheduling a pickup appointment is simple, fast, and best of all FREE.  Below are step-by-step instructions for how to create an account and schedule your pickup.  Note that you do not need to have your delivery information ready when signing up.  You'll be able to enter this information after we've picked up your items and your invoice has been paid. 

1. Go to and click "Schedule Now".  This will open a new window.

2. Click the "Sign Up" button.  NOTE: You do not need to enter an email address or password on this screen.  Those fields are only used for returning customers

3. Fill in the required information including your:  first name, last name, university, email address, and create a password. Then click "Sign Up"

4. Congrats!  You've created your account!  This will now open our Sign Up Form where you'll be able to: schedule a pickup date, enter your pickup building and/or street address, request Free packing supplies, choose your appointment type (i.e. main entrance or room service), etc... 

Fill in the required information submit the form and you're set!  You'll receive email confirmation of your pickup details once submitted.  

If at any point you need to update or edit your pickup information simply login to your account through our website using the original email you signed up with along with the password you created.  Select the "Appointments" option from the lefthand menu and click anywhere on your pickup details to open and edit your original form.  Make any necessary changes and be sure to submit!

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