Support Center

Additional Fees

Last Updated: Mar 27, 2019 12:19PM EDT
Below is the list of our additional services and added fees.  Please know that there are never fees for scheduling a new pickup appointment, receiving your complimentary boxes and tape, or canceling/rescheduling an appointment with 48 hours notice! 

Additional Services:
$5 – Moving Blanket Rental
$5 – Declared Value Protection (per $100 of additional coverage for a specific item)

$10 – Mattress Bag Purchase
$20 – In Room Service (each way)

Added Fees:

$25 – Overweight Box Fee (box weighing over 70 lbs)
$25 – Unthawed Fridge Fee (please unplug, thaw, and clean your fridge before storing!)
$25 – Missed Delivery Fee
$25 + $5 per week Late Fee for Storage Goods invoice
$35 – Special Delivery Fee (i.e. any dates outside of our free standard delivery dates)
$35 – Evening Delivery Fee (3pm-7pm) (offered at select markets on specific days)
$50 – Special 2-Hour Appointment Time Window Request Fee

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