Support Center

How Our Service Works

Last Updated: Jan 25, 2019 04:14PM EST
Below is a breakdown of how our service works from when you first sign up all the way through having your items delivered back to you.  If you have any questions about the process don't hesitate to reach out to our support team by emailing  We have a team of friendly customer services representatives ready to answer any and all questions you might have!

Signing Up
To signup for our service go to and select "Schedule Now".
  • If you're a NEW customer select "Signup" and enter the required information to create an account
  • If you're a RETURNING customer enter the email address and password you used to create your account and select "Login"

Scheduling a Pickup
Once you have an account created you'll be able to schedule a pickup by submitting a Sign Up Form.  The Sign Up Form is broken down into the following 4 main sections.
  1. Student Information
    • This is where you'll enter contact information such as your name, phone, and email address.
      • NOTE: If you're a parent signing up your child, please signup using their email address as the primary contact.  
  2. Storage Pickup Information
    • In this section you'll tell us when and where you'd like your items picked up.  48 hours before you selected pickup date we'll email your specific 1-3 hour appointment time window.
  3. Packing Supplies & Additional Items
    • ​​We provide packing supplies for FREE. This includes boxes, tape, labels, and luggage tags.  In this section you'll tell us when and where you'd like to pick these supplies up.
  4. Declared Value and Protection

Paying Your Invoice
Once your items have been picked up our crew will create an itemized invoice of your order including pictures.  When the invoice is ready to be viewed you will receive an email containing a link to the invoice.  The link will lead you back to your account where you'll login to view and pay the invoice.  You'll have 7 days to pay your invoice before late fees are applied.  You can pay your invoice using any major credit card.

Scheduling a Delivery
After your invoice has been paid, you'll be able to schedule your delivery.  To do so, login to your account once again through our website and select "Schedule Delivery".  This will open our Delivery Form where you'll be able to tell us exactly when and where you'd like to have your items delivered.

NOTE: ​You are not required to schedule a delivery right away!  We realize most of our students don't know the exact date they'll be returning to campus until closer to the time of their arrival.  For this reason you do not have to submit a delivery form until 4 weeks before your arrival. 

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